Kathleen began her career in surgical pathology in a large hospital as a clerk typist holding secretarial positions while earning her Associates Degree in Business Management.  She then received her Bachelor of Science Degree in Community and Human Services with a concentration in healthcare administration at Empire State College in 2002.  Kathleen has spent 30 years in the healthcare industry in both management and support staff capacities.  Her management experience includes supervising support staff in the areas of medical records, transcription, admitting, and business administration.

In February 1993, Kathleen opened her own business, Professional Medical Office Services, providing business services to healthcare offices in the Capital District.  Although she initially grew her transcription business, her main concentration shifted to A&H after meeting Robin Andrews in 1999 and opening A&H in 2000.

In January 2007, Kathleen completed a second four-year degree in Criminal Justice, which has proven essential in teaching the Non-Medical Transcription course at A&H.